State Grid's "No Skirt" Digital Revolution: How WeChat Integration Redefines Public Service Efficiency
Ever waited 45 minutes to pay an electricity bill? You're not alone. Before 2023, State Grid customers in Zhengzhou reported 28% longer service wait times compared to digital-first cities like Hangzhou . The "skirt" in this context - layers of bureaucratic processes - kept China's power giant from achieving true operational efficiency.
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